Overview
The Marketing Management - Customer Relationship Marketing Associate Certificate is designed for individuals with degrees or diplomas in non-marketing fields who seek academic credentials and job-relevant skills in marketing. Gain expertise in managing customer relations in this part-time marketing program, applicable even to small businesses.
Fast-track your career in Customer Relationship Marketing with this special package of courses. You may already have a degree or diploma in non-marketing areas and wish to gain academic credentials and job-related skills in this field. The impact of technology on customer service, as on business, is huge. Technology has made it possible for interaction with customers to be individualized and reduced to one-on-one a mass basis. This has made becoming a global player possible for even the smallest business. It has also radically changed the dynamics of customer service, possibly even more than it has changed most other business disciplines.
Customer service is an international phenomenon. It moves across borders and around the world with the greatest of ease. In general it would seem that North America is particularly conscious of customer service, with Europe going through the awakening in this discipline which the Americans went through some years ago. The rest of the world is generally catching up.
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Entrance Requirements
About Flexible Learning
Take a single course or work towards a credential at your own pace.
Part-time courses are offered in various scheduling formats, including at night or on weekends, flexible daytime delivery, or you can opt for distance or online learning. If you meet the prerequisites and there’s space available, you can register for a course immediately. Courses are offered in each of three terms: Fall (September), Winter (January), and Spring/Summer (April).
To earn your credential, you must complete a Part-time Program Declaration Request. Applications are processed throughout the year.
Application processing
This program is open to declarations beginning:
- February 1st* for the January intake
- May 1st* for the April intake
- October 1st* for the September intake
Entrance requirements
Declarations submitted for program intakes beginning April 1, 2025 or later will be evaluated using the English Language Proficiency (ELP) requirement below.
- English language proficiency: Category 2 – English Studies 12 (67%) or equivalent
International applicants
This program is available to international applicants. A valid study permit is required prior to starting the program.
Program declaration
Declaring your Flexible Learning (Part-time Studies) program ensures that BCIT is aware of your intent to complete a program as it is currently outlined and provides you the opportunity to apply for transfer credit.
To submit your declaration:
- Answer all questions completely.
- If required, convert transcripts and documents to PDF files.
- Have a credit card ready to pay the application fee.
Declare Now
Upon approval, a program plan letter will be sent to you confirming your program of study. Please allow approximately eight weeks for processing.
Scheduled Intakes
Ongoing Flexible Learning (Part-time Studies) intakes: January, April, and September.
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Costs & Supplies
Bring your own device
Most courses and programs in the School of Business + Media are BYOD (Bring Your Own Device). Please ensure you bring a laptop to every class. Plug-in outlets will be provided at most stations in classrooms, but not in all classrooms, so please ensure you have at least 2 hours of battery life available at the beginning of each class. Check the following recommended computer requirements prior to the start of class. If a program or course does not require you to provide your own device, that information will be provided by your instructor or indicated in the course outline.
For online classes, it is important you have a stable and consistent internet connection to access course content.
Tuition fees
Flexible Learning (Part-time Studies) tuition is charged on a course-by-course basis. Please see the Flexible Learning Tuition & Fees page for more information on domestic and international tuitions.
Financial assistance
Financial assistance may be available for this program. For more information, please contact Student Financial Aid and Awards.
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Courses
Important updates to Flexible Learning
English Requirement: Find out more.
Please note: part-time programs and courses are open enrolment and although we make every effort to accommodate demand, course registration cannot be guaranteed in every semester. High demand courses fill quickly and may result in students unable to register for a course that semester. Courses may also be cancelled due to low enrolment.
Program matrix
Check current availability of courses for this program.
1. Required Courses (18.0 credits): | Credits | ||
---|---|---|---|
COMM 1009 | Technical Writing: Definitions, Instructions and Process Descriptions | 3.0 | |
MKTG 1102 | Essentials of Marketing | 3.0 | |
MKTG 1112 | Customer Relations | 3.0 | |
MKTG 2205 | Marketing of Services | 3.0 | |
MKTG 3113 | Customer Relationship Management | 3.0 | |
MKTG 3325 | Consumer Behaviour | 3.0 | |
2. Complete 9.0 credits from the following list of electives: | Credits | ||
MKTG 1218 | Inside Sales | 3.0 | |
MKTG 1219 | Professional Sales Skills | 3.0 | |
MKTG 1323 | Effective Presentation Skills | 3.0 | |
MKTG 1352 | Digital Marketing | 3.0 | |
MKTG 1550 | Social Media Essentials | 3.0 | |
MKTG 2225 | Project Management in Marketing | 4.0 | |
MKTG 2552 | YouTube Marketing | 3.0 | |
MKTG 2909 | Fundamentals of Marketing Research | 3.0 | |
MKTG 3319 | Advanced Sales & Business Development | 3.0 | |
Total Credits: | 27.0 |
Check current availability of courses for this program.
Transfer credit
Do you have credits from another BC/Yukon post-secondary school? Do you want to know if they transfer to courses here at BCIT? Check out BCIT's Transfer Equivalency Database to find out.
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Program Details
Program delivery
Blended: This program is delivered partly on campus and partly online.
Program location
Courses may be offered at the following locations:
Burnaby Campus
3700 Willingdon Avenue
Burnaby, BC
Downtown Campus
555 Seymour Street
Vancouver, BC
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Graduating & Jobs
Apply for graduation
Upon successful completion of all program requirements, complete an Application for BCIT Credential [PDF] and submit it to Student Information and Enrolment Services.
Allow approximately six to eight weeks for processing.
All financial obligations to the Institute must be met prior to issuance of any credential.
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Contact Us
If you have questions that you could not find the answer to online, or if you require further assistance, please contact us: mktgpts@bcit.ca.
Candace Marrington – Student Inquiries
Program Assistant
Tel: 604-432-8723
Email: Candace_Marrington@bcit.ca
Tracey Renzullo
Flexible Learning Program Head
Tel: 604-451-7033
Email: Tracey_Renzullo@bcit.ca
Contact a Flexible Learning Program Advisor with the BCIT program name in the subject line if you have a question about:
- Course selection and program planning
- Declaring your program
- Making changes to your approved program plan
- Applying for transfer credit and advanced placement
- Laddering options
- Job placement and graduate outcomes
- Student life
Questions or comments?
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Programs and courses are subject to change without notice.