Submitting a maintenance work request

If you need to submit a work request, please see the information below:

Please see the following chart for details on how we process work requests at BCIT.

Facilities request workflow

Is this a request for Facilities Services? Review the Trades Services offered services.	NO	Security 604-456-8009 IT Services 604-412-7444 Logistics 604-432-8659
YES
Note the following details: Building/Room numbers, possible safety hazards, specifics of situation
Is this an Emergency? Emergencies include: people stuck in elevators, floods, strong smell of gas, power outage, broken glass	YES	Immediately call Facilities Service Desk 604-432-8777
NO
Submit Facilities Request
Request is automatically routed to the appropriate work team based on the problem type selected. You will receive an auto-generated email confirmation. Please save this Work Request number for future reference. When Facilities Services completes the work, you will be sent an auto-notification email. If you have any questions, please record your work request number. Please Note: Your work may be part of a larger issue or one of several requests for the same work. If you receive a “Work Request Complete” notification and your work does not seem to be complete, please contact the Facilities Service Desk for details, rather than submitting another request for the same work.

A few important details

Requests are assigned upon receipt during regular office hours. Facilities staff use work requests to track and manage our work as well as communicate status updates via email to the requestor.

When calling or emailing for additional information, please have your request number ready. Requests are assigned based on the type of maintenance required and are addressed when resources are available. Do not submit duplicate requests for the same issue as multiple requests will not advance placement in the queue.

Billable expenses

Requests which are not related to the maintenance of building functions and occupant services are billable to the requestor’s department. Common billable expenses include:

• Labour and equipment for special event set-up
• Furniture keys and lock
• Painting (minor)
• Carpeting/flooring
• Replacement of ceiling tiles