Registrar’s office mandate
The Registrar’s Office is dedicated to managing customer information with integrity in a reliable, confidential and courteous manner within the guidelines of BCIT policy. Our customers are future, current and former students, faculty, staff and administrators, government and industry.
Peak periods
Peak periods include mid-December to mid-February, mid-May to late June, and late August to late September.
No Rush Requests will be processed during the peak periods.
Help us serve you better by:
- Providing all required information on request forms.
- Keeping personal information up to date.
- Checking your myBCIT email regularly.
- Providing your BCIT student number on all correspondence.
Quality service standards
We are dedicated to delivering high quality customer service within an environment of high volume during peak times of the year.
| We will: | |
|---|---|
| Excellence | Accurately maintain academic records in a timely manner while respecting client confidentiality. |
| Timelines | Meet all dates and deliverables as agreed to. |
| Communications | Contact you regarding your query within one business day in non-peak periods and two business days during peak periods, if we cannot immediately provide you with all the information you need. |
| Responsiveness |
Post grades within two business days of finalization of your grades from the program area. Endeavour to post assessed transfer credits prior to refund deadline. Produce a Customized Letter within three to five business days. Produce a Transcript within three to five business days. Produce a Credential: Flexible Learning within eight weeks. Full-time programs within two to three weeks. *Following marks approval by program area* |
| Accessibility | Provide choices of products, services and delivery methods, where possible and applicable. |
| Commitment | Treat you politely and with respect. |