- International Fees
International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Course Overview
Unit Clerks require excellent communication skills as their role requires them to interact with the public at various levels as well as with colleagues and other members of the healthcare team. Therefore, this course introduces professional healthcare communication skills customized to meet those objectives. Students will learn tone in written and oral communication and use language correctly when interacting with patients and families, external partners and the healthcare team: physicians, nurses, technologists, and other hospital staff. The course covers communication required for work specific tasks and addresses collaboration when working with team members. Conflict resolution is introduced along with techniques to contribute positively and in cooperation with work teams as well as patients. Students will learn how to demonstrate accountability and responsibility when working as sole charge and in groups. Intercultural sensitivity and awareness are introduced via case studies and class discussions. Communication skills to be covered in this course will include persuasion and argumentation. Students will deepen their skills in critical analysis and logical reasoning and write a research report and present their findings.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$436.63 - $438.01 See individual course offerings below for actual costs.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define professional healthcare communication.
- Appreciate the communication skills required as Unit Clerk staff.
- Use clear and correct language when communicating in healthcare.
- Demonstrate appropriate tone in oral and written communication.
- Be aware of non-verbal communication.
- Adapt communication to a variety of audiences in the profession, including team members and patients.
- Articulate clear core principles of intercultural communication theory.
- Identify communication skills that optimize success in working with teams.
- Know techniques for conflict resolution that contribute to positive outcomes.
- Know the difference between accountability and responsibility.
- Plan, write, and edit a variety of health messages such as letters, emails, and memos.
- Use critical analysis, argumentation, and persuasive strategies in response to situations that arise in the health profession and different cultural contexts.
- Conduct critical analysis in research to write a research report.
- Deliver an effective oral presentation.
Effective as of Winter 2023
Related Programs
Healthcare Communication (CLRK 1015) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs with a co-op option.
School of Business + Media
- Healthcare Unit Clerk
Associate Certificate Part-time
Course Offerings
Fall 2024
Below are two offerings of CLRK 1015 for the Fall 2024 term.
CRN 50174
Dates
Wed Sep 11 - Wed Nov 27
- 12 weeks
- CRN 50174
- Domestic fees $438.01
Status
In Progress and Full
This course offering is in progress and full. Please check back next term or subscribe to receive email updates.
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 11 - Nov 27 | Wed | 18:00 - 21:00 | Online |
Instructor
Rachael Hunter
Course outline
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Computer, microphone, and webcam required. This course is delivered synchronously online. Attendance to the first class is mandatory, no late registrations. This is not a self-paced course as you will be expected to be available and online on the posted days and times shown on your registration schedule. It is important to have a stable and consistent internet connection to access course content. Contact Paul Sawyer, Program Head with any questions: paul_sawyer@bcit.ca.
CRN 50926
Dates
Thu Sep 12 - Thu Nov 28
- 12 weeks
- CRN 50926
- Domestic fees $438.01
Status
In Progress
This course offering is in progress. Please check back next term or subscribe to receive email updates.
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 12 - Nov 28 | Thu | 18:00 - 21:00 | Online |
Instructor
Rachael Hunter
Course outline
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Computer, microphone, and webcam required. This course is delivered synchronously online. Attendance to the first class is mandatory, no late registrations. This is not a self-paced course as you will be expected to be available and online on the posted days and times shown on your registration schedule. It is important to have a stable and consistent internet connection to access course content. Contact Paul Sawyer, Program Head with any questions: paul_sawyer@bcit.ca.
Winter 2025
Below are two offerings of CLRK 1015 for the Winter 2025 term.
CRN 90674
Dates
Wed Jan 08 - Wed Mar 26
- 12 weeks
- CRN 90674
- Domestic fees $436.63
Status
Full
This course offering is full. Please check back next term or subscribe to receive email updates.
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 08 - Mar 26 | Wed | 18:00 - 21:00 | Online |
Instructor
Rachael Hunter
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- This course is delivered synchronously online. Attendance to the first class is mandatory, no late registrations. This is not a self-paced course as you will be expected to be available and online as scheduled. Computer, microphone, and webcam required. It is important to have a stable and consistent internet connection to access course content. Contact sobm-huc@bcit.ca with any questions about this course or the Healthcare Unit Clerk associate certificate program.
CRN 91807
Dates
Thu Jan 09 - Thu Mar 27
- 12 weeks
- CRN 91807
- Domestic fees $436.63
Status
Full
This course offering is full. Please check back next term or subscribe to receive email updates.
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 09 - Mar 27 | Thu | 18:00 - 21:00 | Online |
Instructor
Rachael Hunter
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.12 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- This course is delivered synchronously online. Attendance to the first class is mandatory, no late registrations. This is not a self-paced course as you will be expected to be available and online as scheduled. Computer, microphone, and webcam required. It is important to have a stable and consistent internet connection to access course content. Contact sobm-huc@bcit.ca with any questions about this course or the Healthcare Unit Clerk associate certificate program.
Programs and courses are subject to change without notice.