In this course you will learn about the importance of conflict, conflict styles and tools to navigate conflict in the workplace and learning environments. We all have a responsibility for our role in conflict and how we interact with one another. This training will help to empower you to have productive conversations moving forward.
Course details
Course number: MOOC-0253
Course title: Navigating Conflict in Working and Learning Environments
Prerequisites: None
Completion criteria: Review all the course contents and complete all self-assessment quizzes and a matching exercise with a score of 80% or better
Completion award: Digital Badge
Registration fee: None
Audience
This course was developed for anyone wanting to learn about the skills to manage and resolve conflicts effectively.
Delivery details
The online course consists of four study modules that enable you to proceed through the material at your own pace. Although it is recommended that you follow the lessons in consecutive order to maximize the learning, it is not a requirement.
This is no instructional or tutorial support available in this course. If you are struggling with any of the concepts, additional resources have been provided that may assist you with different perspectives on the course material. You are encouraged to investigate any of the topics in more detail.
Learning outcomes
Upon completion of this course, you should be able to:
- Describe types of conflict
- Describe values, needs and identities as they relate to conflict and tools to foster better communication.
- Explain how to avoid making assumptions in conflict and how to disagree respectfully.
- Explain conflict styles.
- Describe the DEAR Model, a tool to address conflict as well as other conflict resolution techniques.
Time commitment
- Approximately 3-4 hours.
Completion award
- Statement of Completion
- Digital Badge
To Register
- If you are new to BCIT, you will be required to create a BCIT account before registering for your course.
- Once you receive your BCIT ID (A0…) login and register for your course.
Once registered
Note: If you are creating an account for the first time, it may take up to 24 hours before you are able to log in to BCIT to access your course.
- Access your online course at learn.bcit.ca.
- Login with your my.bcit.ca email address and your password
- Scroll down to your My Courses listing and click on the course link.