Phone service unavailable for ICES
ICES does not offer direct phone service or in-person contact. ICES representatives can currently only be reached by email using the contact form below. Please refrain from contacting the BCIT switchboard as they are unable to answer specific ICES questions.
Before emailing, try visiting the below pages to review the most frequently requested information:
- Frequently asked questions
- Application status
- Timelines & processing time
- Application instructions: General applicants (basic or comprehensive)
- Application instructions: ECA (for immigration)
- Fees: General applicant (basic or comprehensive)
- Fees: ECA applicant (for immigration)
- Document requirements: General applicant (basic or comprehensive)
- Document requirements: ECA applicant requirements (for immigration)
Contact us by email
Please note: Please do not send us your documents before an application is submitted. You must complete an application in order for us to review your documents.
Applying in-person (currently unavailable)
Please continue to apply either online or by mail. BCIT will not be accepting ICES applications or payments in person and only drop off service will be offered (within regular scheduled hours) for any applicants who arrive in person. Student Information and Enrollment Services is available 8:30 am to 4:30 pm, Monday to Friday. Due to limited staffing levels, we will continue to operate online only.
If you cannot access the online application, you can complete the paper-based application form and send it by mail.
Other contact methods
General applicant mailing address
International Credential Evaluation Service (ICES)
3700 Willingdon Avenue
Burnaby, British Columbia
CANADA V5G 3H2
Immigration applicant (ECA) mailing address
International Credential Evaluation Service (ICES)
c/o ECA
3700 Willingdon Avenue
Burnaby, British Columbia
CANADA V5G 3H2
Fax
604-435-7033
Telephone
ICES offers all services by email and online only. No phone service is being offered at this time.
Services for organizations
If you are an organization, institute, professional body or regulatory body interested in using ICES reports as part of your application process, please contact our office manager or send an email to icesinfo@bcit.ca. ICES can work with you to determine what type of evaluation report best suits your needs.